Your privacy.

This policy explains how Zeniva ("Zeniva") collects and uses your personal data when you use https://zeniva.shop, in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

• Mobile number, to create your account and send one-time sign-in codes.
• Name and delivery address, to deliver your order.
• Order details, such as products, amounts, payment status and payment reference IDs.
• Technical data, such as IP address and browser information in server logs, used for security and abuse prevention.

We do not receive or store your card, UPI or bank details; Razorpay processes payments directly.

Why we use it

To sign you in, process and deliver orders, handle returns and refunds, provide support, prevent fraud and misuse, and meet legal and tax obligations. We do not sell your personal data and do not send marketing messages without your consent.

Who we share it with

Only with service providers who help us run the store, under their own privacy and security obligations: Razorpay (payments), Supabase (account and order database), Vercel (website hosting), our SMS provider (sign-in codes), courier partners (delivery), Meta (advertising measurement) and Google (site analytics), as described below. We may also disclose data when required by law.

Cookies, local storage and advertising measurement

We use your browser's storage to keep you signed in and to remember your bag and any discount code you apply.

We use the Meta Pixel and Meta Conversions API to measure how our Facebook and Instagram ads perform. The pixel sets cookies and records pages you view, products you add to your bag, and checkouts and purchases you make. When you complete a purchase, we also send Meta the order value and products together with your mobile number, city and PIN code in hashed (irreversibly scrambled) form, so Meta can match the purchase to an ad without receiving those details in readable form. Meta processes this data under its own privacy policy. You can limit ad tracking in your Facebook or Instagram ad settings, or block third-party cookies in your browser.

We also use Google Analytics to understand how visitors use the site, such as pages viewed, products added to the bag and completed purchases. Google Analytics sets cookies and processes this data under Google's privacy policy; you can opt out with the Google Analytics opt-out add-on.

How long we keep it

Account data is kept while your account is active. Order and payment records are kept for as long as tax and accounting laws require (generally up to 8 years). Server logs are kept for a limited period for security.

Your rights

You can ask to access, correct or delete your personal data, withdraw consent, or nominate someone to exercise your rights, by writing to support@zeniva.shop. Some order records must be retained by law even if you delete your account.

Security

Data is encrypted in transit, access to order data is restricted to your own account, and payment confirmations are verified with Razorpay's signatures. No system is perfectly secure, but we work to protect your data and will notify you and the authorities of breaches as required by law.

Grievance officer

For privacy questions or complaints, contact our grievance officer at support@zeniva.shop. We respond within 30 days.

Last updated: 17 October 2026